Help Center
Frequently asked questions
Quick answers about logging in, taking your test, your class, videos and your license. Can't find it? Send us a message and we'll help.
Help with Login6 questions
My username or login is not working.
First, make sure you're logging in to the correct training site:
- Train-the-Trainer clients: use the Login to Train-the-Trainer button, or go to www.ForkliftTrainingSchool.com for trainer materials.
- Company programs have their own training sites: You can also use the Custom Training menu and select your organization.
- Try your login there. Still having trouble? Use the contact form and choose Web Support.
What is my login name?
Your login name is your full email address.
My password is not working.
Use the Forgot your password? link on the login page to reset it.
Can I reset my password?
Yes. Use Forgot your password? on the login page, or change it any time in your profile.
I got locked out. What now?
- Wait 30 minutes – your IP address is released automatically.
- Reset your password before you try again.
- Or try from a different connection (for example, your phone's hotspot).
Note: after 9 lockouts your account is locked and you'll need to contact support to have it released.
I can log in, but I don't have access to my class.
Check your profile to make sure you're enrolled in the correct class. If it still doesn't show, contact support.
Help with Test5 questions
Why do I enter an email and password on the test page?
So you can come back to the test if you don't finish it.
You create this password just for the test. It is not the same as the username and password you use to log in to your class.
Why do I enter my name before I start the test?
The name you enter is printed on your temporary license when you pass, so type it exactly as you want it to appear.
If I don't pass, is there a charge to retake the test?
No. You can retake the test until you pass.
I see a message about "cookies" and can't get into the test.
On an iPhone, set your browser to allow cookies and turn cross-site tracking on (Settings › Safari › turn off Prevent Cross-Site Tracking), then reload the test.
I didn't finish the test. Do I have to go through all the slides again?
No. Use the back arrow on the first slide of the class to jump straight to the test.
Sign in to the test with the email and password you created for the test the first time – not your class login.
More help topics
Your class, videos and your license.
Help with Class3 questions
Where are the test and videos?
- Everything is in the main set of class slides.
- Videos play automatically on their slides. When a video ends, the next slide appears and you continue at your own pace.
- The test is the last slide in the series.
What if I need my class in Spanish?
Use the link under the slide, or the flag icons in the menu, to switch between English and Spanish.
Can I take the class again?
Yes. If you didn't score above 70%, you can return to the class and retake the test.
Help with Videos1 question
A video shows an error and won't play.
- Make sure your computer and browser allow video playback.
- Still not working? Call 888-674-9992 or use the contact form.
Help with License3 questions
How do I submit my passport-style photo for my plastic ID card?
After you finish your class and pass the online test, you'll be taken to our photo upload form automatically.
There's an error on my digital license. How do I fix it?
Reply to the email that has your digital (PDF) license attached and tell us what needs correcting.
Reply within 48 hours. If we don't hear from you, the card is printed and mailed, and a reprint costs $20.00.
How long does it take to get my license?
- Digital (PDF) license – right away. A download link appears when you pass, and we also email it to you. Allow up to an hour and check your junk/spam folder.
- Plastic card – mailed 2–5 days after we receive your photo. It's sent to the address in the email; reply to that email to change it.
- Delivery – allow USPS up to two weeks.
Check your PDF carefully: if there's an error you didn't report, a reprint is $20.00.
Still need help?
Our team can help with logins, tests and licenses. Call us – we answer in English and Spanish – or send us a message.